# We talk to everybody like they’re somebody. TrueAccord uses [patented](/content/patents/index.html) machine learning and digital technology to deliver a personalized, self-serve experience that drives consumer engagement and industry-leading results. ## Infrastructure that scales TrueAccord’s digital platform can efficiently and compliantly scale to any collection volume. With compliant, pre-built content libraries, best practices, and data science models, our solution is tailor-made to be consistent and effective. ## We’re built for consumers We designed TrueAccord as a modern approach to debt collections—one that uses technology to engage with consumers at the right time, place, and channel—resulting in happier consumers and better results. ## Tailor the consumer journey. No more one-size-fits-all outreach or call-based collections campaigns. TrueAccord’s patented machine learning engine, HeartBeat, creates a personalized journey for each consumer – and keeps optimizing for the right message, outreach time, and communication cadence to optimize performance. ## Empower consumers with a self-serve experience. A flexible, intuitive digital portal puts consumers in control and leads to commitments that stick. 96% of TrueAccord consumers who resolve their debts do so in a totally self-serve fashion, without interacting with a human being. ## Flexibly scale to any collections volume. TrueAccord’s digital platform can efficiently and compliantly scale to any collections volume, at any time of the year and despite external events or circumstances. ## Get started today. Whatever your organization’s technical needs, we have the tools and experts to onboard you today.